Cho, 14 june 2011 the hotel industry has a high turnover, which decreases productivity and costs companies time and resources. You can learn english for housekeeping work with a list. Design an offer so as to attract tourists to stay at your hotel. Hotel staff positions and responsibilities english 4 work. In this luxury hotel with its illustrious past, faithful to the best paris hotel traditions. Learn the vocabulary of rooms and facilities in a hotel. Signup to our newsletter english in your inbox to receive your monthly fix of english by email. The aim of the paper is to present a model, which reveals in details certain key processes and departments of a specific company in the field of tourism the hotel company as well as the relations between them.
Do you know how to speak politely to a guest in english. What is the name of a room in which hotel staff use to. Search thousands of hotel jobs, restaurant jobs and catering jobs with. English for hotel staff contains hundreds of common english expressions, hotel vocabulary and hotel functions that. Conduct daily briefings to cover such information as. English for the world of work lesson plan tourism hotel. Chances are, plenty of your guests will speak english. Hotels owner suggests room services for the mentioned room. There are always some hints, tips and tricks you can use to teach english to restaurant and bar workers food and beverage staff. Click index to open a pdf file of the index of the book click sample pages to open a pdf file to get a better idea of the content and format in the book.
Many will speak a different language other than your own. Hotel employees are there to enhance their job skills. Four and five star luxury hotels and resorts hire english teachers. An english site, for both teachers and students, working in the hotel and hospitality industry. Learning english for the hotel industry is an excellent goal. Sep 27, 20 if you are traveling away from home, youll need to visit a hotel. Working in the hotel industry you will come across many types of travellers. Lesson plans for various functions and situations encountered in the hotel industry are available. Depending on the class, you could ask them to think of requests and offers which they could make to their classmates and in a subsequent lesson, have students mingle, making and responding to. Administration positions range from managers to secretaries. Enjoy your stay, and dont hesitate to call if there is something else i can do for you. Imagine yourself teaching in a fivestar luxury resort on the beach on a tropical island or in a fabulous destination. In addition, some staff at a hotel may never or only on very rare occasions be in a. In general the staff can be placed into three different categories.
Staff positions in a hotel can vary greatly depending on the type of hotel. Welcome to be my guest if you are already working, or intend to work, in the hotel industry and you use english in your work, then be my guest will help you to understand, speak, read and write the english you need. A model of the organizational structure of the hotel company that allows the performance of processes elena petkova abstract. Each group imagine you represent the staff of a hotel. Through an interactive methodology built on roleplays and practical activities, the course aims at helping the participants manage their work in english enhancing their communication skills in the. A number of factors affect the fluctuation in the hotel and one of the reasons is ineffective in recruiting. If youre working in, or thinking of working in the hotel industry, its important to know the differences between the many types of hotels that exist today. Jacuzzi, hot tub, whirl pool noun a small hot pool for relaxation our honeymoon room has a personal hot tub. Why not teach english in the most desirable settings in the tefl industry. For that reason, this paper is designed in an attempt to help the case company, a fivestar hotel located in vietnam, enhance the effectiveness of its training activities on. These are vocabulary lists and terms, phrases that will come in handy and lastly, role playing exercises. English for the world of work lesson plan tourism catering. Learn the difference between everyday english and hotel english.
Yet, i would argue that hotel staff and managers have the hardest customer service jobs out there. Teach hotel english in resorts and hotels around the world. General english vocabulary for talking to guests 3 this exercise is for anyone who works in a hotel, motel, resort, etc. We can help you do all three of those things right here in this article. Hotel tefl 2 yada yada english introduction page 3 module 1 page 6 greeting and receiving guests module 2 page 15. For that reason, this paper is designed in an attempt to help the case company, a fivestar hotel located in vietnam, enhance the effectiveness of its training activities on the staff performance. You can make the experience very enjoyable if you can communicate with the. This training online class will be helpful for students wanting to improve there everyday english in any language setting. Hotel may deem the guest to have contrived to receive the hotel services wrongfully and the hotel will take all the necessary countermeasures. Hotel vocabulary quiz you can do this quiz online or print it on paper. Finally, the support staff look after the hotel itself e.
Hotel language builders onsite english training for hotel. Alexandru barbat, victoria, jud brasov level preintermediate area tourism catering services authors teachers. English for the hotel industry students book assets cambridge. Theres an inn on the other side of town that has a vacancy. Communication with foreigners in some hotels of remote area will be a problem if you know nothing about chinese language. The relationship between hotel staff service delivery with. Hotel vocabulary quiz english for work englishclub. General english vocabulary for talking to guests 1 this exercise is for anyone who works in a hotel, motel, resort, etc. English for hotels is designed to help train the following hotel staff. Why learning english for the hotel industry is a great. The rate of staff turnover in the hotel industry in general higher than in other sectors.
Access to hotels english pdf ada hospitality yumpu. Learning the following expressions may help you sometimes. It deals with the many situations in which hotel employees meet guests, including reception, restaurant and bar work, answering the phone, giving directions, dealing with guests. Nov 14, 2015 to keep hotel guests coming back year after year, effective communication between your staff and the guests is key, and at hotel language builders we are specialists in teaching your staff the english language skills they need to work effectively with international visitors. Learn the benefits of working in the hotel industry. Some will be business guests, others will be tourists and visitors. Jul 18, 2017 this training online class will be helpful for students wanting to improve there everyday english in any language setting. This fifteenunit course is ideal for both inservice and preservice students. Thats 4,036 pages filled with thousands of practical activities and tips that you can start using today. English for hotel staff the focus of such a course is on the phraseology, the idioms, the style and the lexicon used in the hospitality sector. Next class, present it in front of your colleagues. Thats 4,036 pages filled with thousands of practical activities and tips that you can. The course is for students at the elementary and lowerintermediate levels.
Customer care for housekeepers training materials for hotel housekeeping staff by calgary immigrant womens association. If you are traveling away from home, youll need to visit a hotel. Talking about hotels and restaurants 1 in this unit, you will. This allows for the element of spontaneity that would occur when a guest is checking in. The relationship between hotel staff service delivery with customer attitudinal loyalty and financial outcomes by john carl timmerman a dissertation submitted to the graduate faculty in partial fulfillment of the requirements for the degree of doctor of philosophy major. English for the world of work lesson plan tourism catering services high school colegiul tehnic dr. Importance of staff training in hotel industry case study. Pdf importance of staff training in hotel industry case. You can use this file as your course book and print as many copies as you need, whenever you want. Please understand and accept that during the guests absence from the guest room the hotel staff might enter the guest room for room cleaning and bed making and for other reasons. To keep hotel guests coming back year after year, effective communication between your staff and the guests is key, and at hotel language builders we are specialists in teaching your staff the english language skills they need to work effectively with international visitors. Hotel dukagjini article pdf available december 2011 with 16,482 reads how we measure reads.
As with most fields in esp there are three main tools you will use. Hotel language builders onsite english training for. However room service is actually a hotel service enabling guests to choose menu items for delivery to their hotel room for consumption there, served by staff hadi aghandeh mar 29 18 at 14. Regardless of whether a hotel is a simple rooming house or encompasses within its 4 walls all the facilities of a small city,it is truly a peoplebusiness not only in that it exist to serve people,but in that it requires the services of people to exist.
To the directors and staff of the following hotels who. At a hotel part ii basic english conversation lessons. Guest services are the staff that care for the guests directly e. Vip guests, special needs, regular guests and any known preferences so staff can anticipate their requirements, todays menu and details of all ingredients, special offers and events or deals, other activity in or around the hotel that could impact the guest in any way, staff shortages and. Practice using the above expressions by role playing the following situations with a partner, one person taking the role of the guest and the other person taking the role of a hotel staff. The author used the expressions found in the book to successfully improve the. To provide their guests with the best possible service. The lesson plans include common expressions, sample dialogues, role playing activities, pair and small group activities, and discussion topics. The ink cartridges must be replaced before the replace before replacing printheads can be replaced. The first place to start is with this essential list of english words for housekeepers. It is very important to remember that there is no set script for people to follow, however when teaching hotel staff english, it is important to try to have them come up with sample scenarios and act them out with each other.
English for hotel and resort staff general english. So if you want to work at a hotel as a housekeeper where english is spoken or required, how can you learn the english that you will need. English for hotel workers, english for resort workers 1. English for the world of work lesson plan tourism hotel services high school colegiul economic costin kiritescu, bucharest. Its based on our hotel vocabulary page, part of the englishclub english for work series. English for hotel staff english for work englishclub. English for the world of work lesson plan tourism hotel services high school colegiul economic costin kiritescu, bucharest level intermediate area tourism hotel services authors mihai florea, cristina blanaru, alina tanase, camelia pavel, irina ghelmeci, liviu cristian banisor time 50 minutes. The author of english for hotel staff has 20 plus years working as an english teacher in korea. Downloadhigh season english for the hotel and tourist industry pdf. You can make the experience very enjoyable if you can communicate with the staff properly and tell them what you need to make. Valley forge 23 more evenly lit with 6 recessed cans. Listen to descriptions of hotel staff and their duties. Homework suggestions students write ten requests and offers of their own using the modal verbs focused on in the lesson.